Q: When will Blue Bell products be back in stores?
A: Our products will be available in select areas beginning August 31. Initially, we will have a limited supply of products which means we are only able to return to a limited number of markets. Additional stores and cities will be added as production expands.
Q: When will Blue Bell be available in my area?
A: We plan to expand our territory in five phases over the next few months. We do not have an exact timeline for when we will return to each area. You can follow our progress on the Blue Bell Locator page.
Q: What flavors are currently available? When can I expect more?
A: We recommend that you visit Our Products to see what flavors we are currently crankin’ out. We hope to add more flavors over time.
Q: Why are you not returning to all territories?
A: With our limited supply and distribution it is necessary to start slow and build out our program and service area. At some point, we hope that we are able to return to all markets, but we do not have a timeline at this point.
Q: How do I know if my product was produced after the recall?
A: We have changed the numbering system for code dates on all Blue Bell products. This change is being implemented to assure you that the products we are reintroducing to the marketplace are indeed new products manufactured with our enhanced production processes.
The six digit code, found on the bottom of each carton, will remain the same, but the letter will be removed and replaced with a three digit number which designates plant and production line information.
Q: Can I still order Blue Bell to be shipped?
Q: What is the best way to ship Blue Bell Ice Cream?
Having trouble figuring out the best way to send your relatives or friends their favorite flavors of Blue Bell? We suggest you either pack it yourself or contact us and we would be happy to ship it for you. Please visit the Country Store on our website and click on 'How to Order'.
If you decide to pack it yourself, start with a Styrofoam ice chest, newspaper, some paper bags, 10 pounds of dry ice, and heavy-duty tape. Over the years, we've put together this little system to keep two or three half gallons just right while shipping.
-First, line the bottom of your ice chest with crumbled newspaper. Then, place some dry ice in the bottom of the chest. (DO NOT touch the dry ice with your bare hands, it will burn your skin.) Next, put the ice cream cartons in paper bags and then pack more dry ice and newspaper around them. When sealing the lid, wind the tape around the top and bottom of the ice chest to secure it. The package will weigh approximately 20 pounds and the ice cream should stay frozen for at least 24 hours.
-Clearly mark the name and telephone number of the receiving party of the ice cream. It is essential that the label notes that the item is perishable and to call the addressee immediately upon arrival. Many times packages are left for long periods of time at a bus station or airport and then the product begins to melt. We would recommend direct delivery such as Federal Express or another overnight freight service. Folks on the receiving end can have their ice cream at their door and enjoy a big bowl of Blue Bell--all within 24 hours.
Q: Where are you making ice cream?
A: We are making ice cream at our facilities in Brenham, Texas, Sylacauga, Ala., and Broken Arrow, Okla.
Q: What took you so long to return?
A: We wanted to make sure we got it right.
Q: How can you be confident that your products are safe now?
A: All of the enhancements made in our facilities to procedures and equipment, and a “test and hold” procedure where ice cream is not distributed until the production run is tested, are designed to ensure that the ice cream we distribute is safe for consumers to enjoy.
Q: What is our commitment to consumers?
A: Blue Bell is committed to producing safe, high-quality, great-tasting ice cream for you and your family to enjoy, and to maintaining high standards for production processes and cleanliness.
We have upgraded our procedures and employee training and have adopted the same overall philosophy at all of our facilities, to include: enhanced manufacturing procedures; increased focus on sanitation and cleaning; retained an independent microbiology expert for ongoing evaluation of our procedures and facilities; implemented a “test and hold” procedure, where production runs will be tested and held until results are received before being distributed to market; and we’ve entered into voluntary agreements with the Alabama Department of Public Health, the Oklahoma Department of Agriculture, Food, and Forestry and the Texas Department of State Health Services.
Q: What do I do if I still have a product that was part of the recall?
A: Consumers with recalled products may call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.
Q: Can I still get a refund for recalled products which have been discarded?
A: Yes. Consumers should call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.
Q: How can I contact you?
A: Consumers with questions may call 979-836-7977, Monday through Friday, 8 a.m. to 5 p.m. CST.